Refund policy

 

Returns & Refunds

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging
• Proof of purchase is required

Return conditions:

• Free return shipping
• No restocking fees
• No final sale items

To initiate a return, please contact us at:
contact@malayae.com

Once your return is approved, we will provide detailed instructions for returning your item.

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Refunds

After receiving and inspecting your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:
contact@malayae.com

We will resolve the issue as quickly as possible.