Shipping policy
Shipping Policy
At Malayae, we are committed to delivering high-quality products to our customers worldwide. Our goal is to provide a smooth shopping experience from checkout to delivery.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping & Delivery Times
Delivery times vary depending on your location. Estimated delivery times are as follows:
- United States & Canada: 5–10 business days
- UK & Europe: 5–10 business days
- Australia & New Zealand: 6–12 business days
- Rest of the world: 7–15 business days
Please note that these are estimated delivery times and may be affected by factors such as customs clearance, weather conditions, or high demand.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email. You can track your order through our website or directly with the carrier.
International Shipping & Customs
We ship worldwide. International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.
Shipping Delays
While we strive to deliver your order on time, delays may occur due to factors beyond our control. If your order is delayed, please contact us at:
contact@malayae.com
Incorrect Address / Undeliverable Packages
Please ensure your shipping address is correct before placing your order. If a package is returned due to an incorrect address, additional shipping fees may apply.
Need Help?
If you have any questions regarding your shipment, feel free to contact us at:
contact@malayae.com